Frequently Asked Questions

Shipping policy

We’re based in the U.S., in sunny Los Angeles, CA. Orders are fulfilled and dispatched from our office in Southern California.

We charge sales tax to residents of California (7.25%) and other standard rates for states that have a sales tax policy. 

We will process your order within 24-36 hours after it’s been placed, with the exclusion of products that are available for pre-order only.

You will receive follow-up emails from us regarding tracking information and when we've begun fulfilling your order. Make sure to add us to your address book and check your spam folder if you haven't received your email yet!

Items that are purchased as a part of a pre-order campaign will take the amount of time specified on the products’ page. 

Standard shipping in the United States will take anywhere between 3-7 business days. We’re excited for you to receive your order too!

We currently ship domestically within the 50 states in the U.S. and Canada. We don’t offer international shipping at this time, but hope to soon!

Once your order has been shipped, you will receive an email with a tracking number. From there, you can use the link to track where your package is.

Returns and exchanges

If it says your order status is still processing, you can cancel or change your order scrolling to the bottom of this page to fill out the Customer Support form or by contacting support@theprismbrand.com

We have a pretty strict “anti-ghosting” policy and we’d be more than happy to troubleshoot and make things right. A member of our Customer Care team will be more than happy to assist you! Please fill out the form below to start a support ticket. :) 

Contacting us

If you'd like to contact support about your current order, please use the form below or email support@theprismbrand.com and our Customer Care Specialist will return your email within 48 hours. Please note that the form below is only for questions regarding orders.

If you'd like to contact us regarding press or partnership opportunities, please email partnerships@theprismbrand.com.

If you'd like to say hello, tell us about your day, or give us some feedback about your experience or new product ideas you'd like to see, please email hello@theprismbrand.com!