Frequently Asked Questions

Shipping Policy

We’re based in the U.S., in sunny Los Angeles, CA. Orders are fulfilled and dispatched from our office in Southern California.

We charge sales tax to residents of California (7.25%) and other standard rates for states that have a sales tax policy. 

We will process your order within 24-36 hours after it’s been placed, with the exclusion of products that are available for pre-order only.

You will receive follow-up emails from us regarding tracking information and when we've begun fulfilling your order. Make sure to add us to your address book and check your spam folder if you haven't received your email yet!

Items that are purchased as a part of a pre-order campaign will take the amount of time specified on the products’ page. 

Standard shipping in the United States will take anywhere between 3-7 business days. We’re excited for you to receive your order!

We currently ship domestically within the 50 states in the U.S. and Canada. We don’t offer international shipping at this time, but hope to soon!

Once your order has been shipped, you will receive an email with a tracking number. From there, you can use the link to track where your package is.

Return and Exchange Policy

If it says your order status is still processing, you can cancel or change your order scrolling to the bottom of this page to fill out the Customer Support form or by contacting help@prismbags.com.

We accept returns within 14 days of unused & undamaged items in good, sellable condition. All returns are subject to approval and all returns and exchanges have a flat $5 processing fee. Items purchased at pop-up shops are final sale.

To start your return or exchange process, please visit our Return & Exchange Center.

To start the return or exchange process, please visit our Return & Exchange Center. Once we approve your return request, we'll send you a shipping label to the email address provided for the order.

All products that have been purchased in-person at marketplaces or pop-up shops are final sale and will only be eligible for exchange or store credit on a case-by-case basis. All items that have been purchased on a pre-sale order or are marked final sale will also not be eligible for a return or exchange.

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

We have a pretty strict “anti-ghosting” policy and we’d be more than happy to troubleshoot and make things right. A member of our Customer Care team will be more than happy to assist you! Please fill out the form below to start a support ticket. :) 

Still not finding what you're looking for?
Hit us up using the form below.

If you'd like to contact support about your current order, please use the form below or email help@prismbags.com and our Customer Care Specialist will return your email within 48 hours. Please note that the form below is only for questions regarding orders.

If you'd like to contact us regarding press or partnership opportunities, please email partner@prismbags.com.

If you'd like to say hello, tell us about your day, or give us some feedback about your experience or new product ideas you'd like to see, please email hey@prismbags.com!

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